FAQ

Do I need to register as a VIP Member for online ticketing?

No, you may purchase tickets as Guest for online ticketing via website or mobile app.

Do I need to pay service fee for online ticketing?

No. You can enjoy online service fee waiver for online ticketing via website or mobile app.

Is it safe to use my credit card for online ticketing at Emperor Cinemas website or mobile app?

Emperor Cinemas website or mobile app online ticketing incorporate SSL security, an industry standard technology that is recognized as the best software available today for conducting secure commerce transactions over the internet, so it is safe to pay with your credit card online.

What payment means do you accept for online ticketing?

We accept VISA Credit Card, Master Credit Card and Debit Card for website and mobile app ticketing.

How many tickets can I purchase per online transaction?

You can purchase a maximum of 8 tickets for consecutive seats on the same row per transaction.

How can I purchase tickets?

You may purchase tickets via Emperor Cinemas website, mobile app, concierge and kiosk; ticketing will be terminated 15 minutes before show starts for Emperor Cinemas website and mobile app; or 30 minutes after show starts for Emperor Cinemas concierge and kiosk.

When will advance ticketing start usually?

Normally, 3 days advance ticketing for online ticketing (i.e. ticketing show of today, tomorrow and the date after).

How can I confirm my online transaction or check my purchase record?

You will receive a transaction confirmation email after online ticketing. If you are Emperor Cinemas VIP Member, you may log in your account to check the purchase record at "Check Records" column. If you are not yet our member, you may click the "Purchase Record" icon at Emperor Cinemas website or mobile app, provide the same email address of this transaction, the last purchase record will be sent to that email address shortly.

How can I get my tickets after online ticketing?

E-ticket will be sent to your email address and member account (if applicable) after online ticketing, NO print-out needed; or you may print your tickets with credit card of your transaction at Cinema kiosk.

How can I admit with e-ticket?

One single e-ticket will be issued for each transaction. Scan your QR Code at the house entrance for group admission. In case of separated group admission, please forward the e-ticket to your companion for entry and inform the service ambassador of your separated group size.

Do I need to bring my own 3D glasses to watch 3D movies?

You can bring your own 3D glasses or purchase at Cinema concierge.

What do movie film ratings mean?

There are three standard classifications which may sometimes have a cautionary note attached.

Category U – is suitable for all ages;
Category P13 – Viewers under 13 years of age need parental/guardian supervision while viewing;
Category 18 –  is for persons aged 18 and above only. A valid Proof of Age* is required for verification before admission to Cinema houses showing Category III movies.

(* Proof of Age includes Malaysia Identity Card and Passport.)

How do I register as VIP member?

You can register as VIP Member at Emperor Cinemas concierge or via the official website or mobile app.

Do I have to pay to become a VIP member?

Registration to become a Emperor Cinemas VIP member is free and you are entitled to a lifetime membership upon signing up.

Will my VIP membership expire?

No. Your VIP membership is a free lifetime membership.

Will I receive a membership card after VIP Membership registration?

You will receive an e-membership account after membership registration, log in your account via Emperor Cinemas website or mobile app to use e-membership card, manage e-ticket and e-coupon, check transaction record, receive promotions and reward offers etc. If you would like to have a physical membership card, please visit Emperor Cinemas concierge for card issuance, the administration fee is RM5.

Can I have more than one membership account?

No. One person is only entitled to have one VIP membership account with a valid email address and a valid Malaysia or Singapore mobile number.

Is my VIP membership account transferable?

No. VIP membership is non-transferable.

What can I do if I forgot my password?

You may click the "Forgot Password" at the member login page. Enter your registered email address to receive the password reset email and then follow the instruction to reset your password (please includes at least 8 characters with 1 uppercase letter and 1 number, without any symbols). If you cannot receive the email, please check your Spam Mail folder.

 

How do I edit my personal information after registration?

You can edit your personal information at website or mobile app by logging in as VIP member and checking your "Profile Page". However, you will not be able to change your date of birth after registration. If there is a need to make changes to your email address or mobile number, please contact us at enquiry@emperorcinemas.com.

How do I unsubscribe from promotional message of Emperor Cinemas?

You may edit the status of "Receive Promotion" to "N" at "Profile Page" by logging in VIP member via website or mobile app.

When will I receive the Birthday Movie Tickets?

VIP member is entitled to two Complimentary Birthday Movie Ticket e-coupons every year, which will be credited to member account 30 days before member's birthday and valid for 60 days. 

 

If you register as VIP member within 30 days before your birthday, the e-coupons will be credited to your e-membership account on the next day. If you registered after your birthday of that year, the e-coupons will be credited to the account on your next year's birthday.

How do I check if I have received my Birthday Movie Tickets?

Log in your VIP member account at website or mobile app, then click the icon on the top left corner to open the membership menu bar. Select "e-Wallet" to view available e-Coupon(s) in your account.

How do I redeem the Birthday Movie Tickets?

You can redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date OR movies with an asterisk (*) symbol next to them upon presenting the e-coupon on mobile to our service ambassador at Emperor Cinemas concierge. The redemption is not applicable to website, mobile app and ticketing kiosk.

 

To check the movies that have been screening for 14 days from the release date, please refer to the "Promotion Page".

How do I earn Tokens and use Tokens to redeem offer(s)?

You can present the e-membership card at the box office or login VIP e-membership account via website, mobile app or ticketing kiosk to earn 5 Tokens per each ticket purchased; or present the e-membership card at Emperor Cinemas concession counter to earn 1 Token per RM10 spent on the concession (base on the discounted amount and excluding service tax).

 

You can present e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to enjoy a normal adult ticket* buy 1 get 1 free offer with 30 Tokens or redeem one normal adult ticket* with 60 Tokens.

You can redeem RM7 concession discount with 25 Tokens directly or redeem one regular popcorn with 35 Tokens at concession counter, please present your e-membership card to our service ambassador before payment.

 

*For the 2D movies that have been screening for 14 days from the release date OR movies with an asterisk (*) symbol next to them only. To check the movie list, please refer to the "Promotion Page".

When will my Token expire?

Your Token is valid for two years from the date of each transaction.

How do I check my Token balance?

Log in your VIP member account at website or mobile app, then click the icon on the top left corner to open the membership menu bar. Select "e-Membership Card" to view Tokens balance in your account.

How do I earn extra Tokens from referring new VIP member?

You may earn extra 5 Tokens for every successful referral of Emperor Cinemas VIP Member. The referred new member must provide your valid membership number. You may earn a maximum of 30 Tokens per membership year.

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