No, you may purchase tickets as Guest for online ticketing via website or mobile app.

No. You can enjoy online service fee waiver for online ticketing via website or mobile app.

Emperor Cinemas website or mobile app online ticketing incorporate SSL security, an industry standard technology that is recognized as the best software available today for conducting secure commerce transactions over the internet, so it is safe to pay with your credit card online.

We accept VISA Credit Card, Master Credit Card and Debit Card for website and mobile app ticketing.

You can purchase a maximum of 8 tickets for consecutive seats on the same row per transaction.

You may purchase tickets via Emperor Cinemas website, mobile app, concierge and kiosk; ticketing will be terminated 15 minutes before show starts for Emperor Cinemas website and mobile app; or 30 minutes after show starts for Emperor Cinemas concierge and kiosk.

Normally, 3 days advance ticketing for online ticketing (i.e. ticketing show of today, tomorrow and the date after).

You will receive a transaction confirmation email after online ticketing. If you are Emperor Cinemas VIP Member, you may log in your account to check the purchase record at "Check Records" column. If you are not yet our member, you may click the "Purchase Record" icon at Emperor Cinemas website or mobile app, provide the same email address of this transaction, the last purchase record will be sent to that email address shortly.

E-ticket will be sent to your email address and member account (if applicable) after online ticketing, NO print-out needed; or you may print your tickets with credit card of your transaction at Cinema kiosk.

One single e-ticket will be issued for each transaction. Scan your QR Code at the house entrance for group admission. In case of separated group admission, please forward the e-ticket to your companion for entry and inform the service ambassador of your separated group size.

You can bring your own 3D glasses or purchase at Cinema concierge.

There are three standard classifications which may sometimes have a cautionary note attached.

Category U – is suitable for all ages;
Category P13 – Viewers under 13 years of age need parental/guardian supervision while viewing;
Category 18 –  is for persons aged 18 and above only. A valid Proof of Age* is required for verification before admission to Cinema houses showing Category III movies.

(* Proof of Age includes Malaysia Identity Card and Passport.)

You can register as VIP Member at Emperor Cinemas concierge or via the official website or mobile app.

Registration to become a Emperor Cinemas VIP member is free and you are entitled to a lifetime membership upon signing up.

No. Your VIP membership is a free lifetime membership.

You will receive an e-membership account after membership registration, log in your account via Emperor Cinemas website or mobile app to use e-membership card, manage e-ticket and e-coupon, check transaction record, receive promotions and reward offers etc. If you would like to have a physical membership card, please visit Emperor Cinemas concierge for card issuance, the administration fee is RM5.

No. One person is only entitled to have one VIP membership account with a valid email address and a valid Malaysia or Singapore mobile number.

No. VIP membership is non-transferable.

You may click the "Forgot Password" at the member login page. Enter your registered email address to receive the password reset email and then follow the instruction to reset your password (please includes at least 8 characters with 1 uppercase letter and 1 number, without any symbols). If you cannot receive the email, please check your Spam Mail folder.

You can edit your personal information at website or mobile app by logging in as VIP member and checking your "Profile Page". However, you will not be able to change your date of birth after registration. If there is a need to make changes to your email address or mobile number, please contact us at enquiry@emperorcinemas.com.

You may edit the status of "Receive Promotion" to "N" at "Profile Page" by logging in VIP member via website or mobile app.

You can present the e-membership card at the box office or login VIP e-membership account via website, mobile app or ticketing kiosk to earn 5 Tokens per each ticket purchased; or present the e-membership card at Emperor Cinemas concession counter to earn 1 Token per RM10 spent on the concession (base on the discounted amount and excluding service tax).

You can redeem RM7 concession discount with 25 Tokens directly or redeem one regular popcorn with 35 Tokens at concession counter, please present your e-membership card to our service ambassador before payment.

*For the 2D movies that have been screening for 14 days from the release date OR movies with an asterisk (*) symbol next to them only. To check the movie list, please refer to the "Promotion Page".

Your Token is valid for two years from the date of each transaction.

Log in your VIP member account at website or mobile app, then click the icon on the top left corner to open the membership menu bar. Select "e-Membership Card" to view Tokens balance in your account.

You may earn extra 5 Tokens for every successful referral of Emperor Cinemas VIP Member. The referred new member must provide your valid membership number. You may earn a maximum of 30 Tokens per membership year.

If you wish to delete your member account, please click HERE to submit your application or contact us by email enquiry@emperorcinemas.com. We will complete the deletion within 14 working days upon receipt of your request.

*Please note that all tokens, complimentary vouchers or coupons in account will be forfeited.