Definitions

To simplify this terms and conditions, the following definitions will apply:

"Emperor Cinemas" means Emperor Cinemas Malaysia.

"Emperor Cinemas website" or "website" refers to www.emperorcinemas.com.my.

"Emperor Cinemas mobile app" or "mobile app" means Emperor Cinemas Malaysia mobile app that is available for download at Google Play Store and Apple Store (iOS).

"Member" means an individual who has successfully registered under the Emperor Cinemas Malaysia VIP membership.

"Rewards" refers to the benefits offered to members upon registration of Emperor Cinemas Malaysia VIP membership.

1.        General Terms and Conditions

1.1.       VIP Membership Application

1.1.1.      Applicant can apply for the VIP membership via Emperor Cinemas website or mobile app for free. Upon the submission of a completed application form and all the necessary information, the applicant is deemed to have carefully read and understood and deemed to accept and agree to be bounded by the Terms and Conditions herein and the Emperor Cinemas VIP Membership of the applicant will be effective thereon.

1.1.2.      Member warrants and represents that all information provided in the application form is true, accurate and complete.

1.1.3.      Member agrees to update the personal profile of e-membership account via Emperor Cinemas website or mobile app immediately upon any changes of details submitted to us in the application form. Emperor Cinemas shall not be liable for any claim, demand, liability or action resulting from their failure to supply us with their updated, true, accurate and complete information.

1.1.4.      Emperor Cinemas has the final decision to refuse or terminate the registration of any applicant for any reason whatsoever.

1.1.5.      Member must present valid membership card or e-membership card or login to e-membership account prior to payment to enjoy privileges, earn Tokens, use complimentary vouchers/redemption coupons/coupons and gift redemptions.

1.1.6.      Member's registered name and date of birth must be identical to their identification documents, in order to serve gift redemption and verification (if necessary) purpose.

1.1.7.      Each mobile number can be used to register for one membership account only. The registered mobile number must be verified to activate account.

1.1.8.      Each email address can be used to register for one membership account and receive membership notifications. Member is not entitled to enjoy all membership offers if the account is not activated.

1.1.9.      In case of any violation of these Terms and Conditions or any misuse or abuse of privileges found, Emperor Cinemas reserves the right to terminate the membership any time without prior notice and decline the member's future application, and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.

1.2.       E-membership

1.2.1.      Member will have an e-membership account after successful registration. Member can login the e-membership account at Emperor Cinemas website or via the Emperor Cinemas mobile app.

1.2.2.      Member can login the e-membership to use the e-membership card, manage e-tickets or e-coupons, check transaction records, receive the member offers or redeem offers or rewards with Tokens.

1.2.3.      Member shall pay RM5** of administration fee at Emperor Cinemas to issue a physical membership card.

1.3.        Safety & Security of Membership Card and E-membership Login Number with Password.

1.3.1.      Member bears full responsibility to ensure the safety and security of membership card, e-membership login number with password and all transactions made under the account. Member shall change the password regularly for security.

1.3.2.      If the membership card is altered, damaged or lost, member must pay RM5** to reissue a new card at Emperor Cinemas.

1.3.3.      Member should notify us immediately by contacting Emperor Cinemas staff or email to enquiry@emperorcinemas.com if membership card has been lost or stolen, or if member has reason to believe that the e-membership login number with password may have been disclosed to an unauthorized party. Emperor Cinemas shall not be responsible for any loss (including loss of Tokens and complimentary vouchers/redemption coupons/coupons) suffered by member in relation to the loss of membership card or e-membership login number with password have been disclosed to an unauthorized party.

1.3.4.      Only the member is entitled to use the membership card and e-membership account. Membership card, e-membership account, Tokens and complimentary vouchers/redemption coupons/coupons are not transferable and cannot be exchanged for cash. Staff of Emperor Cinemas reserves the right to request any person who use the membership card presenting their identification documents for verification. If evidence of misuse or abuse of privileges is found, Emperor Cinemas reserves the right to terminate the membership and cancel all Tokens and coupons without prior notice.

1.4.       Promotional or Marketing Information

1.4.1.      Only after obtaining member's consent, Emperor Cinemas may send or contact member from time to time to share promotional or marketing information of our own services and products. Member has the right to opt-out from further receiving the information at any time. Please refer to the Privacy Policy of Emperor Cinemas at Emperor Cinemas website for more details.

1.5.       Membership Year and Others

1.5.1.      The membership is life-long from the date of successful registration.

1.5.2.      Unless otherwise specified, member's privileges mentioned in these Terms and Conditions are applicable to all Emperor Cinemas operated in Malaysia.

1.5.3.      Emperor Cinemas reserves the right to update, alter, suspend or terminate member's privileges, Tokens, complimentary vouchers/redemption coupons/coupons or any Terms and Conditions herein without prior notice.

2.        Members' Privileges

2.1.       Member Discounts

2.1.1.      Member enjoys 10% discount on concession by presenting the membership card or e-membership card at Emperor Cinemas concession counter.

2.1.2.      Discounted price will be rounded up to the nearest integer.

2.1.3.      Concession discount is not applicable to house booking, bulk purchase and cannot be used in conjunction with Emperor Cinemas Membership complimentary vouchers/redemption coupons/coupons or any other promotional offers.

2.1.4.      Unless otherwise specified, all discount offer is not applicable to purchase merchandises and/or premiums.

2.2.       E-wallet

2.2.1.      Member is entitled to two Complimentary Birthday Movie Ticket e-Coupons every year, which will be credited to member account 30 days before member’s birthday. The coupons are valid for 60 days from credited to the e-membership account and can be redeemed at Emperor Cinemas concierge; not redeemable at Emperor Cinemas website, mobile app and ticketing kiosk.

2.2.2.      If a member registered as VIP member within 30 days before birthday, the complimentary birthday movie ticket e-coupons will be credited to the account on the next day. If the member registered after his/her birthday of that year, the coupon will be credited to the account on his/her next year’s birthday.

2.2.3.      Complimentary Birthday Movie Ticket e-Coupon is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to “Promotion” for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. E-coupon cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).

2.2.4.      Please refer to any other additional terms and conditions and details listed on the coupons.

2.3.       Online Ticketing Service Fee Waiver

2.3.1.      Member enjoys online ticketing service fee waiver, a maximum of 8 tickets can be purchased per transaction.

2.3.2.      Online ticketing service fee waiver is applicable to Emperor Cinemas website and mobile app. Member can login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with online ticketing service fee waived.

2.3.3.      Online ticketing service fee waiver is not applicable to house booking and bulk purchase.

3.        Reward Scheme

3.1.       Token Accumulation

3.1.1.      30 Tokens will be credited to each e-membership account upon successful registration.

3.1.2.      Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to earn 5 Tokens per each ticket purchase; or present the membership card or e-membership card at Emperor Cinemas concession counter to earn 1 Token per RM10 spending on concession.

3.1.3.      No Token will be earned and accumulated when complimentary vouchers/movie vouchers/redemption coupons/tokens are used to redeem tickets (included the surcharge required for long movies, movies with special engagement with film distributors and designated movies) or concession items, house booking, bulk purchase or purchase selected merchandises, items and gifts.

3.1.4.      Token earned will base on the discounted amount if any discount or the actual spending amount with the use of the e-coupon (excluding service tax). For example, if the total transaction amount excluding service tax is RM16, you can earn 1 Tokens from this transaction.

3.1.5.      Member can earn 5 Tokens for every successful referral of Emperor Cinemas VIP Membership application. Each referrer can earn maximum 30 Tokens per membership year. The new member must provide valid member ID and name of the referrer for the referrer to earn Tokens.

3.1.6.      Token is valid for two years from the date of each transaction. Any expired Token shall be forfeited automatically after expiry date and member shall not be entitled to any form of compensation.

3.1.7.      Emperor Cinemas shall not be responsible in any way whatsoever for the use or redemption of Tokens from an account that has been lost, stolen or otherwise used without member's permission.

3.2.       Rewards Redemption

3.2.1.      Member can present the membership card or e-membership card at Emperor Cinemas concession counter to enjoy RM7 concession discount with a maximum of 25 Tokens per transaction; or redeem a maximum of one 46oz popcorn with 35 Tokens per transaction.

3.2.2.      Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to enjoy a maximum of one normal adult ticket buy 1 get 1 free offer with 30 Tokens per transaction; or redeem a maximum of one normal adult ticket with 60 Tokens per transaction.

3.2.3.      Tokens redemption is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to "Promotion" for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. Token redemption cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).

3.2.4.      Member may be requested to present personal identification document for verification purpose upon using membership card or e-membership card.

3.2.5.      To the maximum extent permitted by law; i)Emperor Cinemas does not guarantee or warrant that any or all of the rewards will be available at all times, ii) Emperor Cinemas reserves the right to change, modify, limit or cancel any of the rewards at any time and this includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards.

3.2.6.      Emperor Cinemas is not the manufacturer or supplier of any reward gifts or services and give no warranty in relation to the safety, suitability, quality or performance of any rewards gifts or services of the reward scheme. Any warranty claims in respect of any reward gifts or services should be directed to the manufacturer/supplier. Emperor Cinemas is not liable for any claims, losses or damages whatsoever incurred by the reward gifts or services. All reward gifts are without any trial period and are not returnable. No cancellation and alteration can be made once redemption has been applied.

3.2.7.      This reward scheme is effective from 21 August 2019.

4.        Others

4.1.       For terms and conditions of e-coupon, please refer to the promotion materials and coupons for details.

4.2.       All accumulated Tokens and complimentary vouchers/redemption coupons/coupons shall be forfeited automatically after expiry date or the membership has been terminated, member shall not be entitled to any form of compensation.

4.3.       Emperor Cinemas shall not bear any legal liability for any loss of Tokens, loss or damage suffered as a result of a technical defect or error that prevents us from retrieving information relating to Token balance from our systems.

4.4.       For more information about Emperor Cinemas Privacy Policy, please visit the Privacy Policy at Emperor Cinemas website.

4.5.       Emperor Cinemas reserves the right of the final decision and interpretation in case of any disputes on these Terms and Conditions.

4.6.       These Terms and Conditions, and the respective rights and obligations of the parties hereunder, shall be governed by the laws in force in Malaysia. You irrevocably submit to and accept the exclusive jurisdiction of the Courts of Malaysia.

These Terms and Conditions are effective from 21 August 2019. Emperor Cinemas reserves the right to amend the member benefits and Terms and Conditions without prior notice. If new version of Terms and Conditions are released, this version will be replaced and the new version prevails.

** The specified fee is for reference only, Emperor Cinemas reserves the right to revise the fee without prior notice.