To simplify this terms and conditions, the following definitions will apply:
"Emperor Cinemas" means Emperor Cinemas Malaysia.
"Emperor Cinemas website" or "website" refers to www.emperorcinemas.com.my.
"Emperor Cinemas mobile app" or "mobile app" means Emperor Cinemas Malaysia mobile app that is available for download at Google Play Store and Apple Store (iOS).
"Member" means an individual who has successfully registered under the Emperor Cinemas Malaysia VIP membership.
"Rewards" refers to the benefits offered to members upon registration of Emperor Cinemas Malaysia VIP membership.
1. General Terms and Conditions
1.1. VIP Membership Application
1.1.1. Applicant can apply for the VIP membership via Emperor Cinemas website or mobile app for free. Upon the submission of a completed application form and all the necessary information, the applicant is deemed to have carefully read and understood and deemed to accept and agree to be bounded by the Terms and Conditions herein and the Emperor Cinemas VIP Membership of the applicant will be effective thereon.
1.1.2. Member warrants and represents that all information provided in the application form is true, accurate and complete.
1.1.3. Member agrees to update the personal profile of e-membership account via Emperor Cinemas website or mobile app immediately upon any changes of details submitted to us in the application form. Emperor Cinemas shall not be liable for any claim, demand, liability or action resulting from their failure to supply us with their updated, true, accurate and complete information.
1.1.4. Emperor Cinemas has the final decision to refuse or terminate the registration of any applicant for any reason whatsoever.
1.1.5. Member must present valid membership card or e-membership card or login to e-membership account prior to payment to enjoy privileges, earn Tokens, use complimentary vouchers/redemption coupons/coupons and gift redemptions.
1.1.6. Member's registered name and date of birth must be identical to their identification documents, in order to serve gift redemption and verification (if necessary) purpose.
1.1.7. Each mobile number can be used to register for one membership account only. The registered mobile number must be verified to activate account.
1.1.8. Each email address can be used to register for one membership account and receive membership notifications. Member is not entitled to enjoy all membership offers if the account is not activated.
1.1.9. In case of any violation of these Terms and Conditions or any misuse or abuse of privileges found, Emperor Cinemas reserves the right to terminate the membership any time without prior notice and decline the member's future application, and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.
1.2.1. Member will have an e-membership account after successful registration. Member can login the e-membership account at Emperor Cinemas website or via the Emperor Cinemas mobile app.
1.2.2. Member can login the e-membership to use the e-membership card, manage e-tickets or e-coupons, check transaction records, receive the member offers or redeem offers or rewards with Tokens.
1.2.3. Member shall pay RM5** of administration fee at Emperor Cinemas to issue a physical membership card.
1.3. Safety & Security of Membership Card and E-membership Login Number with Password.
1.3.1. Member bears full responsibility to ensure the safety and security of membership card, e-membership login number with password and all transactions made under the account. Member shall change the password regularly for security.
1.3.2. If the membership card is altered, damaged or lost, member must pay RM5** to reissue a new card at Emperor Cinemas.
1.3.3. Member should notify us immediately by contacting Emperor Cinemas staff or email to firstname.lastname@example.org if membership card has been lost or stolen, or if member has reason to believe that the e-membership login number with password may have been disclosed to an unauthorized party. Emperor Cinemas shall not be responsible for any loss (including loss of Tokens and complimentary vouchers/redemption coupons/coupons) suffered by member in relation to the loss of membership card or e-membership login number with password have been disclosed to an unauthorized party.
1.3.4. Only the member is entitled to use the membership card and e-membership account. Membership card, e-membership account, Tokens and complimentary vouchers/redemption coupons/coupons are not transferable and cannot be exchanged for cash. Staff of Emperor Cinemas reserves the right to request any person who use the membership card presenting their identification documents for verification. If evidence of misuse or abuse of privileges is found, Emperor Cinemas reserves the right to terminate the membership and cancel all Tokens and coupons without prior notice.
1.4. Promotional or Marketing Information
1.5. Membership Year and Others
1.5.1. The membership is life-long from the date of successful registration.
1.5.2. Unless otherwise specified, member's privileges mentioned in these Terms and Conditions are applicable to all Emperor Cinemas operated in Malaysia.
1.5.3. Emperor Cinemas reserves the right to update, alter, suspend or terminate member's privileges, Tokens, complimentary vouchers/redemption coupons/coupons or any Terms and Conditions herein without prior notice.
2. Members' Privileges
2.1. Member Discounts
2.1.1. Member enjoys 10% discount on concession by presenting the membership card or e-membership card at Emperor Cinemas concession counter.
2.1.2. Discounted price will be rounded up to the nearest integer.
2.1.3. Concession discount is not applicable to house booking, bulk purchase and cannot be used in conjunction with Emperor Cinemas Membership complimentary vouchers/redemption coupons/coupons or any other promotional offers.
2.1.4. Unless otherwise specified, all discount offer is not applicable to purchase merchandises and/or premiums.
2.2.1. Member is entitled to two Complimentary Birthday Movie Ticket e-Coupons every year, which will be credited to member account 30 days before member’s birthday. The coupons are valid for 60 days from credited to the e-membership account and can be redeemed at Emperor Cinemas concierge; not redeemable at Emperor Cinemas website, mobile app and ticketing kiosk.
2.2.2. If a member registered as VIP member within 30 days before birthday, the complimentary birthday movie ticket e-coupons will be credited to the account on the next day. If the member registered after his/her birthday of that year, the coupon will be credited to the account on his/her next year’s birthday.
2.2.3. Complimentary Birthday Movie Ticket e-Coupon is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to “Promotion” for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. E-coupon cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).
2.2.4. Please refer to any other additional terms and conditions and details listed on the coupons.
2.3. Online Ticketing Service Fee Waiver
2.3.1. Member enjoys online ticketing service fee waiver, a maximum of 8 tickets can be purchased per transaction.
2.3.2. Online ticketing service fee waiver is applicable to Emperor Cinemas website and mobile app. Member can login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with online ticketing service fee waived.
2.3.3. Online ticketing service fee waiver is not applicable to house booking and bulk purchase.
3. Reward Scheme
3.1. Token Accumulation
3.1.1. 30 Tokens will be credited to each e-membership account upon successful registration.
3.1.2. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to earn 5 Tokens per each ticket purchase; or present the membership card or e-membership card at Emperor Cinemas concession counter to earn 1 Token per RM10 spending on concession.
3.1.3. No Token will be earned and accumulated when complimentary vouchers/movie vouchers/redemption coupons/tokens are used to redeem tickets (included the surcharge required for long movies, movies with special engagement with film distributors and designated movies) or concession items, house booking, bulk purchase or purchase selected merchandises, items and gifts.
3.1.4. Token earned will base on the discounted amount if any discount or the actual spending amount with the use of the e-coupon (excluding service tax). For example, if the total transaction amount excluding service tax is RM16, you can earn 1 Tokens from this transaction.
3.1.5. Member can earn 5 Tokens for every successful referral of Emperor Cinemas VIP Membership application. Each referrer can earn maximum 30 Tokens per membership year. The new member must provide valid member ID and name of the referrer for the referrer to earn Tokens.
3.1.6. Token is valid for two years from the date of each transaction. Any expired Token shall be forfeited automatically after expiry date and member shall not be entitled to any form of compensation.
3.1.7. Emperor Cinemas shall not be responsible in any way whatsoever for the use or redemption of Tokens from an account that has been lost, stolen or otherwise used without member's permission.
3.2. Rewards Redemption
3.2.1. Member can present the membership card or e-membership card at Emperor Cinemas concession counter to enjoy RM7 concession discount with a maximum of 25 Tokens per transaction; or redeem a maximum of one 46oz popcorn with 35 Tokens per transaction.
3.2.2. Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to enjoy a maximum of one normal adult ticket buy 1 get 1 free offer with 30 Tokens per transaction; or redeem a maximum of one normal adult ticket with 60 Tokens per transaction.
3.2.3. Tokens redemption is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to "Promotion" for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. Token redemption cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).
3.2.4. Member may be requested to present personal identification document for verification purpose upon using membership card or e-membership card.
3.2.5. To the maximum extent permitted by law; i)Emperor Cinemas does not guarantee or warrant that any or all of the rewards will be available at all times, ii) Emperor Cinemas reserves the right to change, modify, limit or cancel any of the rewards at any time and this includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards.
3.2.6. Emperor Cinemas is not the manufacturer or supplier of any reward gifts or services and give no warranty in relation to the safety, suitability, quality or performance of any rewards gifts or services of the reward scheme. Any warranty claims in respect of any reward gifts or services should be directed to the manufacturer/supplier. Emperor Cinemas is not liable for any claims, losses or damages whatsoever incurred by the reward gifts or services. All reward gifts are without any trial period and are not returnable. No cancellation and alteration can be made once redemption has been applied.
3.2.7. This reward scheme is effective from 21 August 2019.
4.1. For terms and conditions of e-coupon, please refer to the promotion materials and coupons for details.
4.2. All accumulated Tokens and complimentary vouchers/redemption coupons/coupons shall be forfeited automatically after expiry date or the membership has been terminated, member shall not be entitled to any form of compensation.
4.3. Emperor Cinemas shall not bear any legal liability for any loss of Tokens, loss or damage suffered as a result of a technical defect or error that prevents us from retrieving information relating to Token balance from our systems.
4.5. Emperor Cinemas reserves the right of the final decision and interpretation in case of any disputes on these Terms and Conditions.
4.6. These Terms and Conditions, and the respective rights and obligations of the parties hereunder, shall be governed by the laws in force in Malaysia. You irrevocably submit to and accept the exclusive jurisdiction of the Courts of Malaysia.
These Terms and Conditions are effective from 21 August 2019. Emperor Cinemas reserves the right to amend the member benefits and Terms and Conditions without prior notice. If new version of Terms and Conditions are released, this version will be replaced and the new version prevails.
** The specified fee is for reference only, Emperor Cinemas reserves the right to revise the fee without prior notice.
Protecting your privacy
We are dedicated to processing your Data in accordance with the required standards. This includes protecting your privacy and ensuring the security of your Data in compliance with where applicable, the requirements of the Personal Data Protection Act 2010 ("the Act") and any other relevant applicable laws and regulations.
Our purposes of processing your Data
In the course of your dealings with us, we will request that you provide data and information about yourself ("Personal Data") to enable us to enter into transaction with you or to deliver the necessary services and/or deliverables in connection with our business. Collection of personal data is relevant in connection with our business process, execution, including delivery of services and/or deliverables and customer relationship management.
We may collect, use and retain the Personal Data for, amongst others, the following purposes:
(collectively, "the Services")
Types of Data we collect
You may be requested to provide Data such as, but not limited to:
Provision of the Data mentioned immediately above is voluntary. However, where the requested Service is a personalised Service or provision of a product is dependent upon your provision of all requested Data, failure to provide the requested Data may prevent us from providing those particular Services to you.
How we collect Data
We collect Data in a number of ways, including but not limited to, from:
Other Privacy Data
To better serve your needs and preferences, our web servers may collect data relating to your website, device or app activity. We may also collect aggregated, anonymous, statistical data on the server's usage so that we may better cater to the behaviour of users of our websites and mobile apps. This type of data may include, but is not limited to:
Our websites are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our mobile apps do not work properly. (Note: Disabling the cookies function may cause inaccessibility to some parts of our websites and thus, you may not be able to enjoy our Services. If you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.)
Our legal basis for using your Data including how we transfer your Data
We have a legitimate interest in properly administering the Services. In addition, our use of your Data may be necessary for the performance of the Services that you have requested. In order to provide such requested Services, we may, to the extent permissible under applicable laws and regulations, transfer your Data to organisations or parties outside of the Company but which have a shareholding or contractual relationship with the Company (which may be within or outside of Malaysia) (collectively, "Organisations"). Transfer of Data to these Organisations is strictly limited to the purpose of enabling us to provide our Services to you, but is not applicable to any Organisations which are not owned by the Company or of which its company policies are not controlled by the Company as well as any persons employed or managed by the Company.
In some circumstances as mentioned above, we may need to ask for your consent to use your Data where required by law to do so.
These Organisations provide support services to our businesses and operations including without limitation to the followings:
We take the required steps to ensure that these Organisations are bound by the appropriate confidentiality and privacy obligations in relation to the protection of your Data and that they use your Data for the sole purpose of carrying out the services for which they have been engaged, and not for their own or other purposes (including direct marketing).
In addition, we may transfer your Data:
Direct Promotions and Marketing
Marketing may be carried out in a variety of ways (such as in the form of a letter, bill insert/message, email, digital SMS, MMS, instant message, app push notification, by telephone, social media or advertisements on websites or other means).
We will honour each individual's request to not use his/her Data for the purposes of direct marketing. If you do not wish to receive promotional and marketing communications and/or services from the Company's website, you may opt-out from receiving the same by following the unsubscribe process or directions provided in the communication. You may resume receiving the communications and materials (if you have previously opted-out of receiving such material and/or communications from the relevant Services) by making a written request to our Data Protection Officer together with your registered name and service account number, registered telephone number or login name (as applicable).
Transfer of Data outside Malaysia
At times it may be necessary and/or prudent for us to transfer your Data to places outside of Malaysia, for instance, for the prevention, detection or investigation of crime or for storage, processing and other purposes for which the Data were collected. In the event that we do transfer your Data outside of Malaysia, we will do so in compliance with the prevailing requirements of the Act and any other relevant applicable laws and regulations.
The safety of your Data is important to us
When we transfer your Data to third party Organisations, we ensure that they have adequate, if not the same level of, security measures (described above), in place to keep your Data safe in compliance with the Act and any other applicable laws and regulations in relation to data protection. Some of the entities or persons we share your Data with may process your Data overseas. You may contact us for more information about the safeguards in place to ensure that your Data is adequately protected in these circumstances.
Retention of your Data
We will retain your Data in accordance with our internal policies. Our policies are in compliance with the Ordinance and the GDPR where applicable, and cover the following principles:
(a) The membership information you provided for registration, with personal identifiable data and/or any copies thereof will be deleted and/or destroyed within 6 years after receipt. Credit card information will be destroyed within 6 months after payment process. If you desire to delete your personal data from our members’ and/or contact databases after the expiration of membership, please let us know;
(b) Other data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and
(c) The Data is purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.
Your right to access, correct and delete Data
We take all reasonable precautions to ensure that the Data we collect, use and transfer is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have a right to request access to, and correction of, your Data and we recommend that you:
(a) Notify us if there are any errors in your Data; and
(b) Update us with any changes to your Data.
If you wish to access or amend any of your Data we hold, or request that we delete any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the "Contact Us" section.This service is free of charge.
You may exercise your right of access and correction by writing to our Data Protection Officer at the details stated in the “Contact us” section below. This service is free of charge.
In respect of your right to access and/or correct the Data, we reserve our rights to refuse your request to access and/or make any correction to your personal data for reasons permitted under the law. In such instance, we will notify you of the reasons.
You may decline to share Data with us and/or withdraw any consent which you may have provided, in which case, we may not be able to provide you with some of the Services.
At any time, you may object to us holding or processing your Data, on legitimate grounds, save and except as otherwise permitted by the applicable law.
Unless specifically required or requested by us, please do not send or publish any sensitive personal data (e.g. contents in relations to race, political views, religious or other beliefs, health record, criminal record or chamber membership, etc.) to us or through our websites or mobile applications. If we specifically require or request your provision of sensitive personal data, we must obtain your prior express consent.
Emperor Cinemas Limited
20/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong
Attention: Data Protection Officer
or via email to email@example.com
To raise an issue regarding our handling of your Data, please contact us in order for us to assist in resolving your issue.