Definitions

To simplify this terms and conditions, the following definitions will apply:

"Emperor Cinemas" means Emperor Cinemas Malaysia.

"Emperor Cinemas website" or "website" refers to www.emperorcinemas.com.my.

"Emperor Cinemas mobile app" or "mobile app" means Emperor Cinemas Malaysia mobile app that is available for download at Google Play Store and Apple Store (iOS).

"Member" means an individual who has successfully registered under the Emperor Cinemas Malaysia VIP membership.

"Rewards" refers to the benefits offered to members upon registration of Emperor Cinemas Malaysia VIP membership.

 

1.        General Terms and Conditions

1.1.       VIP Membership Application

1.1.1.      Applicant can apply for the VIP membership via Emperor Cinemas website or mobile app for free. Upon the submission of a completed application form and all the necessary information, the applicant is deemed to have carefully read and understood and deemed to accept and agree to be bounded by the Terms and Conditions herein and the Emperor Cinemas VIP Membership of the applicant will be effective thereon.

1.1.2.      Member warrants and represents that all information provided in the application form is true, accurate and complete.

1.1.3.      Member agrees to update the personal profile of e-membership account via Emperor Cinemas website or mobile app immediately upon any changes of details submitted to us in the application form. Emperor Cinemas shall not be liable for any claim, demand, liability or action resulting from their failure to supply us with their updated, true, accurate and complete information.

1.1.4.      Emperor Cinemas has the final decision to refuse or terminate the registration of any applicant for any reason whatsoever.

1.1.5.      Member must present valid membership card or e-membership card or login to e-membership account prior to payment to enjoy privileges, earn Tokens, use complimentary vouchers/redemption coupons/coupons and gift redemptions.

1.1.6.      Member's registered name and date of birth must be identical to their identification documents, in order to serve gift redemption and verification (if necessary) purpose.

1.1.7.      Each mobile number can be used to register for one membership account only. The registered mobile number must be verified to activate account.

1.1.8.      Each email address can be used to register for one membership account and receive membership notifications. Member is not entitled to enjoy all membership offers if the account is not activated.

1.1.9.      In case of any violation of these Terms and Conditions or any misuse or abuse of privileges found, Emperor Cinemas reserves the right to terminate the membership any time without prior notice and decline the member's future application, and all Tokens and complimentary vouchers/redemption coupons/coupons in account will be forfeited.

 

1.2.       E-membership

1.2.1.      Member will have an e-membership account after successful registration. Member can login the e-membership account at Emperor Cinemas website or via the Emperor Cinemas mobile app.

1.2.2.      Member can login the e-membership to use the e-membership card, manage e-tickets or e-coupons, check transaction records, receive the member offers or redeem offers or rewards with Tokens.

1.2.3.      Member shall pay RM5** of administration fee at Emperor Cinemas to issue a physical membership card.

 

1.3.        Safety & Security of Membership Card and E-membership Login Number with Password.

1.3.1.      Member bears full responsibility to ensure the safety and security of membership card, e-membership login number with password and all transactions made under the account. Member shall change the password regularly for security.

1.3.2.      If the membership card is altered, damaged or lost, member must pay RM5** to reissue a new card at Emperor Cinemas.

1.3.3.      Member should notify us immediately by contacting Emperor Cinemas staff or email to enquiry@emperorcinemas.com if membership card has been lost or stolen, or if member has reason to believe that the e-membership login number with password may have been disclosed to an unauthorized party. Emperor Cinemas shall not be responsible for any loss (including loss of Tokens and complimentary vouchers/redemption coupons/coupons) suffered by member in relation to the loss of membership card or e-membership login number with password have been disclosed to an unauthorized party.

1.3.4.      Only the member is entitled to use the membership card and e-membership account. Membership card, e-membership account, Tokens and complimentary vouchers/redemption coupons/coupons are not transferable and cannot be exchanged for cash. Staff of Emperor Cinemas reserves the right to request any person who use the membership card presenting their identification documents for verification. If evidence of misuse or abuse of privileges is found, Emperor Cinemas reserves the right to terminate the membership and cancel all Tokens and coupons without prior notice.

 

1.4.       Promotional or Marketing Information

1.4.1.      Only after obtaining member's consent, Emperor Cinemas may send or contact member from time to time to share promotional or marketing information of our own services and products. Member has the right to opt-out from further receiving the information at any time. Please refer to the Privacy Policy of Emperor Cinemas at Emperor Cinemas website for more details.

 

1.5.       Membership Year and Others

1.5.1.      The membership is life-long from the date of successful registration.

1.5.2.      Unless otherwise specified, member's privileges mentioned in these Terms and Conditions are applicable to all Emperor Cinemas operated in Malaysia.

1.5.3.      Emperor Cinemas reserves the right to update, alter, suspend or terminate member's privileges, Tokens, complimentary vouchers/redemption coupons/coupons or any Terms and Conditions herein without prior notice.

 

2.        Members' Privileges

2.1.       Member Discounts

2.1.1.      Member enjoys 10% discount on concession by presenting the membership card or e-membership card at Emperor Cinemas concession counter.

2.1.2.      Discounted price will be rounded up to the nearest integer.

2.1.3.      Concession discount is not applicable to house booking, bulk purchase and cannot be used in conjunction with Emperor Cinemas Membership complimentary vouchers/redemption coupons/coupons or any other promotional offers.

2.1.4.      Unless otherwise specified, all discount offer is not applicable to purchase merchandises and/or premiums.

 

2.2.       E-wallet

2.2.1.      Member is entitled to two Complimentary Birthday Movie Ticket e-Coupons every year, which will be credited to member account 30 days before member’s birthday. The coupons are valid for 60 days from credited to the e-membership account and can be redeemed at Emperor Cinemas concierge; not redeemable at Emperor Cinemas website, mobile app and ticketing kiosk.

2.2.2.      If a member registered as VIP member within 30 days before birthday, the complimentary birthday movie ticket e-coupons will be credited to the account on the next day. If the member registered after his/her birthday of that year, the coupon will be credited to the account on his/her next year’s birthday.

2.2.3.      Complimentary Birthday Movie Ticket e-Coupon is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to “Promotion” for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. E-coupon cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).

2.2.4.      Please refer to any other additional terms and conditions and details listed on the coupons.

 

2.3.       Online Ticketing Service Fee Waiver

2.3.1.      Member enjoys online ticketing service fee waiver, a maximum of 8 tickets can be purchased per transaction.

2.3.2.      Online ticketing service fee waiver is applicable to Emperor Cinemas website and mobile app. Member can login e-membership account via Emperor Cinemas website or mobile app to enjoy convenient online/mobile ticketing experience with online ticketing service fee waived.

2.3.3.      Online ticketing service fee waiver is not applicable to house booking and bulk purchase.

 

3.        Reward Scheme

3.1.       Token Accumulation

3.1.1.      30 Tokens will be credited to each e-membership account upon successful registration.

3.1.2.      Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to earn 5 Tokens per each ticket purchase; or present the membership card or e-membership card at Emperor Cinemas concession counter to earn 1 Token per RM10 spending on concession.

3.1.3.      No Token will be earned and accumulated when complimentary vouchers/movie vouchers/redemption coupons/tokens are used to redeem tickets (included the surcharge required for long movies, movies with special engagement with film distributors and designated movies) or concession items, house booking, bulk purchase or purchase selected merchandises, items and gifts.

3.1.4.      Token earned will base on the discounted amount if any discount or the actual spending amount with the use of the e-coupon (excluding service tax). For example, if the total transaction amount excluding service tax is RM16, you can earn 1 Tokens from this transaction.

3.1.5.      Member can earn 5 Tokens for every successful referral of Emperor Cinemas VIP Membership application. Each referrer can earn maximum 30 Tokens per membership year. The new member must provide valid member ID and name of the referrer for the referrer to earn Tokens.

3.1.6.      Token is valid for two years from the date of each transaction. Any expired Token shall be forfeited automatically after expiry date and member shall not be entitled to any form of compensation.

3.1.7.      Emperor Cinemas shall not be responsible in any way whatsoever for the use or redemption of Tokens from an account that has been lost, stolen or otherwise used without member's permission.

 

3.2.       Rewards Redemption

3.2.1.      Member can present the membership card or e-membership card at Emperor Cinemas concession counter to enjoy RM7 concession discount with a maximum of 25 Tokens per transaction; or redeem a maximum of one 46oz popcorn with 35 Tokens per transaction.

3.2.2.      Member can present the membership card or e-membership card at Emperor Cinemas concierge or login e-membership account via Emperor Cinemas website, mobile app or ticketing kiosk to enjoy a maximum of one normal adult ticket buy 1 get 1 free offer with 30 Tokens per transaction; or redeem a maximum of one normal adult ticket with 60 Tokens per transaction.

3.2.3.      Tokens redemption is only applicable to redeem a normal adult ticket for the 2D movies that have been screening for 14 days from the release date (please refer to "Promotion" for the latest list of movies); is not applicable to the VIP house, house booking, bulk purchase, Kids ticket, Wednesday shows, morning shows on Monday, Tuesday and Thursday, preview shows, special shows, designated date (including December 24 to 26 and December 31 to January 1, Chinese New Year and Hari Raya Aidilfitri week), designated movies and movies of special engagement with film distributors. Token redemption cannot be used in conjunction with any other promotional offers. Surcharge is required for movie with long duration or special price specified by film distributors (if applicable).

3.2.4.      Member may be requested to present personal identification document for verification purpose upon using membership card or e-membership card.

3.2.5.      To the maximum extent permitted by law; i)Emperor Cinemas does not guarantee or warrant that any or all of the rewards will be available at all times, ii) Emperor Cinemas reserves the right to change, modify, limit or cancel any of the rewards at any time and this includes increasing or decreasing any requirements for a reward, changing the value of rewards or limiting the availability of rewards.

3.2.6.      Emperor Cinemas is not the manufacturer or supplier of any reward gifts or services and give no warranty in relation to the safety, suitability, quality or performance of any rewards gifts or services of the reward scheme. Any warranty claims in respect of any reward gifts or services should be directed to the manufacturer/supplier. Emperor Cinemas is not liable for any claims, losses or damages whatsoever incurred by the reward gifts or services. All reward gifts are without any trial period and are not returnable. No cancellation and alteration can be made once redemption has been applied.

3.2.7.      This reward scheme is effective from 21 August 2019.

 

4.        Others

4.1.       For terms and conditions of e-coupon, please refer to the promotion materials and coupons for details.

4.2.       All accumulated Tokens and complimentary vouchers/redemption coupons/coupons shall be forfeited automatically after expiry date or the membership has been terminated, member shall not be entitled to any form of compensation.

4.3.       Emperor Cinemas shall not bear any legal liability for any loss of Tokens, loss or damage suffered as a result of a technical defect or error that prevents us from retrieving information relating to Token balance from our systems.

4.4.       For more information about Emperor Cinemas Privacy Policy, please visit the Privacy Policy at Emperor Cinemas website.

4.5.       Emperor Cinemas reserves the right of the final decision and interpretation in case of any disputes on these Terms and Conditions.

4.6.       These Terms and Conditions, and the respective rights and obligations of the parties hereunder, shall be governed by the laws in force in Malaysia. You irrevocably submit to and accept the exclusive jurisdiction of the Courts of Malaysia.

 

These Terms and Conditions are effective from 21 August 2019. Emperor Cinemas reserves the right to amend the member benefits and Terms and Conditions without prior notice. If new version of Terms and Conditions are released, this version will be replaced and the new version prevails.

** The specified fee is for reference only, Emperor Cinemas reserves the right to revise the fee without prior notice.

Privacy Policy

 

Privacy Policy Statement

This Privacy Policy Statement sets out in general terms how Emperor Cinemas [SD: Client to identify the relevant Malaysian entity processing the Personal Data], its parent company, subsidiaries, associated companies or affiliates (collectively, "the Company" "we", "us" or "our"), collect, use, manage and protect the personal data or information that we may collect from or about you ("Data"). This Privacy Policy Statement is applicable to the members of Emperor Cinemas ("Members") as well as any other person whose personal data is collected, by whatever means, used and held by the Company. You are encouraged to read this Privacy Policy Statement carefully to ensure that you fully and clearly understand the contents herein.

 

Protecting your privacy

We are dedicated to processing your Data in accordance with the required standards. This includes protecting your privacy and ensuring the security of your Data in compliance with where applicable, the requirements of the Personal Data Protection Act 2010 ("the Act") and any other relevant applicable laws and regulations.

By using our websites, applications or by otherwise giving us your personal data, you consent to us processing your information in the manner set out herein and accept the practices and terms set out in this Privacy Policy Statement. If you are a minor or under 18 years old, you must obtain express consent from your parents or guardian before providing any personal data to us. If you do not agree to this Privacy Policy Statement, please stop accessing, browsing or using our website, applications or e-services or providing us with your personal data.

Our purposes of processing your Data

In the course of your dealings with us, we will request that you provide data and information about yourself ("Personal Data") to enable us to enter into transaction with you or to deliver the necessary services and/or deliverables in connection with our business. Collection of personal data is relevant in connection with our business process, execution, including delivery of services and/or deliverables and customer relationship management.

We may collect, use and retain the Personal Data for, amongst others, the following purposes:

• Payments: Payment processing and/or verification of transaction details and/or credit card privilege entitlements;
• Member Account and Activity Handling: Registration for membership; identity verification; statement; members' rewards input; gift redemption; purchase and activity contact etc.; date of birth may be used for giving out birthday privileges or gifts;
• Handling of Personal Data Requests: Verification of identity for handling requests for access, correction and erasure of personal data;
• Statistics: Carry out statistics and data analysis, such reports will contain only anonymous data for customers' reference as well as improving our service and product quality;
• Mobile App Services: Our system may identify the handset by memorizing the International Mobile Station Equipment ("IMEI") number through registration by the user as a VIP Member. By using the same handset, the user is not required to enter his/her password again for the next purchase. We will also monitor and analyze the download status of Emperor Cinemas mobile app to ensure system performance. Media Access Control Address ("MAC Address") are collected for the purpose of analyzing the hit rate of our mobile app in order to source and make available promotional or marketing information that you may be interested;
• Direct Promotions and Marketing: Only after obtaining your consent the Company may send or contact you from time to time to share promotional or marketing information, which include our film introduction, cinema activities, members' privileges and gifts; also business partners' services and products: travel, banking and finance, beauty and cosmetics, property and shopping mall, entertainment, sports, music, gaming, transportation, automobile, household, fashion & clothing, retail, dining, food, beverage, insurance, gambling, education, health and well-being, drugs, culture & arts, environmental protection, charity, book and magazines, social networking, technology & e-commerce, mobile application, mobile payment, cloud services, media and consumer products and services. Please refer to "Direct Promotions and Marketing" for how we use the Data for such purpose.
• Compliance of laws, rules, guidelines, regulations and/or requests issued by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies.   

(collectively, "the Services")

 

Types of Data we collect

You may be requested to provide Data such as, but not limited to:

1. your name, gender, date of birth and other details documented on your National Registration Identity Card ("NRIC") or other legal identity card and/or travel document;
2. contact details including but not limited to address, phone number, mobile telephone number and/or email address, etc.;
3. information that you have shared with third party social media platform operators (e.g. account login name, profile picture, contact details, etc.,); 
4. payment details including but not limited to credit card, debit card and other electronic banking data, billing name and address;
5. account details or data relating to the Services registered with us including but not limited to the relevant PIN, username or password, account numbers and/or service numbers;
6. device specific information such as hardware model, operating system, version, IMEI number and MAC Address, setting configurations and software and mobile network configuration;
7. information about how you use our Services such as your network usage, how you use our network, and your location when you are using our Services;
8.  your credit and service history to enable us to assess your eligibility to our offers of Services or to accommodate your request for transfer of Services or your account with us;
9. all data requested by applicable government authorities, courts, law enforcement or other authorities or regulatory bodies to enable us to comply with or in connection with any law, rule, regulation, judgment or court order (whether within or outside of Hong Kong); and
10. any other data as may be required by any members of the Company and/or their respective contractors, sub-contractors, intermediaries, agents, business partners or representatives, brokers, underwriters from time to time and which is necessary for the provision of the Services.
11. the following types of "Special Data", so that we may further improve our Services and/or better tailor the type of information or content that we present to you:

1. age;
2. gender and ethnicity;
3. marital status;
4. month and date of birth;
5. education and profession;
6. monthly income range;
7. hobbies and leisure activities;
8. the Services that you have subscribed for; and
9. contact details, etc.

Provision of the Data mentioned immediately above is voluntary. However, where the requested Service is a personalised Service or provision of a product is dependent upon your provision of all requested Data, failure to provide the requested Data may prevent us from providing those particular Services to you.

 

How we collect Data

We collect Data in a number of ways, including but not limited to, from:

1. you directly, for example, through our communications with you by telephone, letter, fax or email, when you attend our functions, complete an application or user feedback form or agreement for any of our Services, or when you interact with us through our websites, mobile apps or interactive applications including but not limited to Facebook, Twitter, Instagram, etc., or when you contact us with a query or request, or during the ordinary course of the continuation of our business relationship with you, or when we are legally required to do so;
2. third parties such as business partners, or other customers, or your representatives with your consent;
3. publicly available sources;
4. our own records of how you use our Services;
5. your visits on our websites or mobile apps (see "Other Privacy Data" section below); and/or
6. your participation in surveys or marketing promotions organised by us or on our behalf, etc.

 

Other Privacy Data

To better serve your needs and preferences, our web servers may collect data relating to your website, device or app activity. We may also collect aggregated, anonymous, statistical data on the server's usage so that we may better cater to the behaviour of users of our websites and mobile apps. This type of data may include, but is not limited to:

1. browser type, version and user agent;
2. operating system;
3. IP (Internet Protocol) address and/or domain name;
4. connection data, statistics on page views and/or referral URLs;
5. device ID, location and phone contacts;
6. videos watched or searched for;
7. links or images clicked on;
8. cookies and/or browser, app or web server log data; and
9. device and software characteristics and/or configuration.

 

Cookies

Some of our websites use cookies or similar tracking tools on your machine or device in order for us to, for example, personalise your user experience and/or maintain your identity across multiple webpages and/or Internet sessions. This Data may include, but is not limited to, relevant login and authentication details as well as data relating to your activities and the preference configurations on your device and across our websites and mobile apps. Our website or mobile apps may embed third party features such as videos, maps and social media apps that provide you with a better browsing experience. Pages with these embedded features may present cookies from feature providers. Please note that we do not collect information from these cookies and do not control the dissemination of these cookies. These cookies or similar technologies are owned and controlled by third parties, and therefore the third parties – and not the Company – are responsible for their use. You should check the relevant third party website for more information about these.

Our websites are initially set up to accept cookies. You can opt-out of or delete historical cookies by changing the settings on your web browsers; however, if you do so, you may find that certain features on our website and/or our mobile apps do not work properly. (Note: Disabling the cookies function may cause inaccessibility to some parts of our websites and thus, you may not be able to enjoy our Services. If you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.)

Apart from that, as for any link or advertisement on our websites (if any), its owner may set or identify cookies on your browser. The use of cookies by third party advertisers or advertising providers is outside our control and is not covered by this Privacy Policy Statement, but their respective privacy policies.

 

Our legal basis for using your Data including how we transfer your Data

We have a legitimate interest in properly administering the Services. In addition, our use of your Data may be necessary for the performance of the Services that you have requested. In order to provide such requested Services, we may, to the extent permissible under applicable laws and regulations, transfer your Data to organisations or parties outside of the Company but which have a shareholding or contractual relationship with the Company (which may be within or outside of Malaysia) (collectively, "Organisations"). Transfer of Data to these Organisations is strictly limited to the purpose of enabling us to provide our Services to you, but is not applicable to any Organisations which are not owned by the Company or of which its company policies are not controlled by the Company as well as any persons employed or managed by the Company.

In some circumstances as mentioned above, we may need to ask for your consent to use your Data where required by law to do so.

These Organisations provide support services to our businesses and operations including without limitation to the followings:

1. customer enquiries;
2. mailing operations;
3. billing and debt-recovery functions;
4. information technology services;
5. installation, maintenance and repair services;
6. marketing, advertising and telemarketing services;
7. market research;
8. customer usage and behavioural analysis;
9. process management;
10. surveys; and
11. website usage analysis, etc.

We take the required steps to ensure that these Organisations are bound by the appropriate confidentiality and privacy obligations in relation to the protection of your Data and that they use your Data for the sole purpose of carrying out the services for which they have been engaged, and not for their own or other purposes (including direct marketing).

In addition, we may transfer your Data:

1. to your authorised representatives and/or your legal advisers when requested by you to do so;
2. for the purposes of providing administrative, payment processing and/or verification, ticketing system operation, membership card services, discount/privilege offers, website management, system development and maintenance, legal and/or operational support to the following parties:
   • telecommunications network operators;
   • our affiliates, overseas offices, assignees, transferees and representatives;
   • our professional advisers, including our accountants, auditors, lawyers and insurer; and
   • our business partners;
3. to banks and various business partners for reward redemption purposes and benefits applicable to members of our membership programs, including without limitation for the purpose of registering members for membership program related events;
4. to government and regulatory authorities and other organisations, as required or authorised by law; and/or
5. to any proposed or actual participant, assignee or transferee of all or any part of the relevant member of our operations or business.

 

Direct Promotions and Marketing

Marketing may be carried out in a variety of ways (such as in the form of a letter, bill insert/message, email, digital SMS, MMS, instant message, app push notification, by telephone, social media or advertisements on websites or other means).

We will honour each individual's request to not use his/her Data for the purposes of direct marketing. If you do not wish to receive promotional and marketing communications and/or services from the Company's website, you may opt-out from receiving the same by following the unsubscribe process or directions provided in the communication. You may resume receiving the communications and materials (if you have previously opted-out of receiving such material and/or communications from the relevant Services) by making a written request to our Data Protection Officer together with your registered name and service account number, registered telephone number or login name (as applicable). 

Transfer of Data outside Malaysia

At times it may be necessary and/or prudent for us to transfer your Data to places outside of Malaysia, for instance, for the prevention, detection or investigation of crime or for storage, processing and other purposes for which the Data were collected. In the event that we do transfer your Data outside of Malaysia, we will do so in compliance with the prevailing requirements of the Act and any other relevant applicable laws and regulations.

 

The safety of your Data is important to us

All required efforts are made to ensure that any Data held by us is stored in a secure and safe place and is accessible only by our authorised employees or other Organisations referred to in this Privacy Policy Statement. Our security measures are listed below:

1. We will not retain your Data longer than is necessary for the fulfilment of the purposes described above.
2. Controls on password complexity, retries or resets are implemented to prevent passwords from being compromised.
3. Advanced encryption technology is used to protect the safety of personal data (including names, telephone numbers, credit card information and purchase records) during transmission through our website or mobile app. We use all reasonable endeavours through our Secure Socket Layer (SSL) system to protect your Data from loss, unauthorized interception or access by third parties.
4. Standalone server(s) with properly configured firewall are used to store the Data.
5. Only the Company’s personnel that have been trained with the strict privacy guidelines and procedures are authorized to access or process the Data.
6. The security system in place is reviewed regularly.

When we transfer your Data to third party Organisations, we ensure that they have adequate, if not the same level of, security measures (described above), in place to keep your Data safe in compliance with the Act and any other applicable laws and regulations in relation to data protection. Some of the entities or persons we share your Data with may process your Data overseas. You may contact us for more information about the safeguards in place to ensure that your Data is adequately protected in these circumstances.

 

Retention of your Data

We will retain your Data in accordance with our internal policies. Our policies are in compliance with the Ordinance and the GDPR where applicable, and cover the following principles:

(a) The membership information you provided for registration, with personal identifiable data and/or any copies thereof will be deleted and/or destroyed within 6 years after receipt. Credit card information will be destroyed within 6 months after payment process. If you desire to delete your personal data from our members’ and/or contact databases after the expiration of membership, please let us know;

(b) Other data will only be retained for as long as is necessary to fulfil the original or directly related purposes for which it was collected, unless the data is also retained to satisfy any applicable legal, regulatory or contractual obligations; and

(c) The Data is purged from our electronic, manual and other filing systems based on the above criteria and our internal procedures.

 

Links

Our websites and mobile applications (if any) may contain links to other websites, webpages and mobile applications operated by third parties. We have no control over the content of the linked websites, webpages and mobile applications or the way in which the operators of those websites, webpages and mobile applications deal with your Data, and are not responsible for the content of such third party websites, webpages or mobile applications. You should review the privacy policy of such third party websites, webpages and mobile applications to understand the ways in which your Data may be used by those third parties. The Company is not legally responsible or otherwise for the activities, privacy policies or levels of compliance of these third parties, neither does the Company endorse the practices and content of any of the third party websites.

Your right to access, correct and delete Data

We take all reasonable precautions to ensure that the Data we collect, use and transfer is accurate, complete and up-to-date. However, the accuracy of that Data depends to a large extent on the Data you provide. You have a right to request access to, and correction of, your Data and we recommend that you:

(a) Notify us if there are any errors in your Data; and

(b) Update us with any changes to your Data.

If you wish to access or amend any of your Data we hold, or request that we delete any of your information that is no longer necessary for the provision of our Services, you may contact us in the manner as set forth under the "Contact Us" section.This service is free of charge.  

You may exercise your right of access and correction by writing to our Data Protection Officer at the details stated in the “Contact us” section below. This service is free of charge.

In respect of your right to access and/or correct the Data, we reserve our rights to refuse your request to access and/or make any correction to your personal data for reasons permitted under the law. In such instance, we will notify you of the reasons.

You may decline to share Data with us and/or withdraw any consent which you may have provided, in which case, we may not be able to provide you with some of the Services.

At any time, you may object to us holding or processing your Data, on legitimate grounds, save and except as otherwise permitted by the applicable law.

 

Sensitive Data

Unless specifically required or requested by us, please do not send or publish any sensitive personal data (e.g. contents in relations to race, political views, religious or other beliefs, health record, criminal record or chamber membership, etc.) to us or through our websites or mobile applications. If we specifically require or request your provision of sensitive personal data, we must obtain your prior express consent.

 

The safety of your Data is important to us

All required efforts are made to ensure that any Data held by us is stored in a secure and safe place and is accessible only by our authorised employees or other Organisations referred to in this Privacy Policy Statement. However, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot guarantee or warrant the security of any personal data and/or information you transmit to us and you do so at your own risk.”

Some of the features of our security measures in place in protecting and securing your Data are listed below…

1. Regularly review recommended security patches from hosting partner.
2. Sensitive user data, mobile number, member name, password are encrypted.
3. Data transmission is using secure protocol, SSL.
4. Firewall in placed with appropriate policy rules applied.
5. System accesses only for authorized personnel.
6. We are using PCI compliance payment partner for payment transactions.

Some of the entities or persons we share your Data with may process your Data overseas You may contact us for more information about the safeguards in place to ensure that your Data is adequately protected in these circumstances.

 

Contact us

For all issues and enquiries regarding this Privacy Policy Statement as well as our compliance with our obligations under the Act and any other relevant applicable laws and regulations, and any request for access to, correction or deletion of your Data, please contact us or let us have your written requests at:

Emperor Cinemas Limited

20/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong

Attention: Data Protection Officer

or via email to enquiry@emperorcinemas.com

 

To raise an issue regarding our handling of your Data, please contact us in order for us to assist in resolving your issue.

This Privacy Policy Statement may be amended from time to time in accordance with the applicable laws and regulations and processing of all Data will be governed by the most recent version of this Privacy Policy Statement, available on our website. Please visit our website regularly for updates on our Privacy Policy Statement. If there is any inconsistency between the English and other language versions of this Privacy Policy Statement, the English version shall prevail.

We keep our privacy policy statement under regular review.  This privacy policy statement was last updated in July 2020.

 

Polisi Privasi

 

Kenyataan Polisi Privasi

Kenyataan Polisi Privasi ini membentangkan dalam terma-terma am cara Emperor Cinemas [SD: Client to identify the relevant Malaysian entity processing the Personal Data], syarikat induk, subdisidari-subsidiari, syarikat-syarikat berkaitan atau bersekutunya (secara kolektif, "Syarikat tersebut", "kami" atau "kita"), mengumpul, mengguna, mengurus dan melindungi data atau maklumat peribadi yang kami mungkin kumpul daripada atau mengenai anda ("Data"). Kenyataan Polisi Privasi ini adalah terpakai pada ahli-ahli Emperor Cinemas ("Ahli-Ahli") serta seseorang lain yang mana data peribadinya dikumpul, melalui apa-apa cara, diguna dan dipegang oleh Syarikat tersebut. Anda digalak untuk membaca Kenyataan Polisi Privasi ini secara berhati-hati untuk memastikan anda memahami kandungan dalam ini sepenuhnya dan dengan jelas.

 

Melindungi privasi anda

Kami berdedikasi untuk memproses Data anda selaras dengan piawaian yang dikehendaki. Ini termasuk melindungi privasi anda dan memastikan keselamatan Data anda dalam pematuhan dengan yang mana terpakai, kehendak-kehendak Akta Perlindungan Data Peribadi 2010 ("Akta tersebut") dan mana-mana undang-undang dan peraturan-peraturan lain yang relevan dan terpakai. 

Dengan menggunakan laman-laman sesawang kami, aplikasi-aplikasi atau dengan sebaliknya memberi kami data peribadi anda, anda bersetuju kepada kami memproses maklumat anda dalam cara yang dibentangkan di sini dan menerima amalan-amalan dan terma-terma yang dibentangkan dalam Kenyataan Polisi Privasi ini. Sekiranya anda tidak cukup umur atau di bawah umur 18 tahun, anda mesti memperolehi persetujuan nyata daripada ibu bapa atau penjaga anda sebelum memberi sebarang data peribadi anda kepada kita. Sekiranya anda tidak bersetuju dengan Kenyataan Polisi Privasi ini, sila berhenti mengakses, melayari atau mengguna laman sesawang, aplikasi-aplikasi atau perkhidmatan-perkhidmatan atas talian (‘e-services’) kami atau memberi kami data peribadi anda.

 

Tujuan-tujuan kami memproses Data anda 

Dalam sepanjang urusan anda dengan kami, kami akan meminta anda membekal data dan maklumat mengenai anda ("Data Peribadi") untuk membolehkan kami memasuki transaksi dengan anda atau untuk memberikan perkhidmatan-perkhidmatan dan/atau barangan-barangan yang diperlukan berkenaan dengan perniagaan kami. Pengumpulan data peribadi adalah relevan berhubungan dengan proses perniagaan, pelaksanaan kami, termasuk pemberian perkhidmatan-perkhidmatan dan/atau barangan-barangan dan pengurusan hubungan pelanggan.

Kami mungkin mengumpul, mengguna dan memegang Data Peribadi untuk, antara lainnya, tujuan-tujuan berikut:

• Bayaran: Pemprosesan bayaran dan/atau pengesahan butir-butir transaksi dan/atau hak-hak keistimewaan kad kredit;
• Pengendalian Akaun dan Aktiviti Ahli: Pendaftaran keahlian; pengesahan identiti, penyata, input ganjaran-ganjaran ahli-ahli; penebusan hadiah; perhubungan belian dan aktiviti dll.; tarikh lahir mungkin digunakan untuk pemberian keistimewaan atau hadiah hari jadi;
• Pengendalian Permintaan Data Peribadi: Pengesahan identiti untuk pengendalian permintaan untuk akses, pembetulan dan pemadaman data peribadi;
• Statistik: Menjalankan analisis statistik dan data, laporan-laporan sedemikian hanya akan mengandungi data anonimus untuk rujukan pelanggan-pelanggan serta meningkat taraf kualiti perkhidmatan dan produk kami;
• Perkhidmatan-Perkhidmatan Aplikasi Mobil: Sistem kami mungkin mengenalpasti telefon bimbit dengan menghafaz nombor International Mobile Station Equipment ("IMEI") melalui pendaftaran oleh pengguna sebagai Ahli VIP. Dengan menggunakan telefon bimbit yang sama, pengguna tidak perlu memasukkan kata laluannya lagi untuk pembelian seterusnya. Kami juga akan memantau dan menganalisis status muat turun aplikasi mobil Emperor Cinemas untuk memastikan prestasi sistem. Media Access Control Address ("MAC Address") adalah dikumpul bagi tujuan menganalisis kadar kena aplikasi mobil kita untuk menyumber dan menyediakan maklumat promosi dan pemasaran yang mungkin anda minati;
• Promosi-Promosi dan Pemasaran Langsung: Hanya setelah memperolehi persetujuan anda Syarikat tersebut mungkin hantar atau hubungi anda dari semasa ke semasa untuk berkongsi maklumat promosi dan pemasaran, yang termasuk pengenalan filem, aktiviti-aktiviti pawagam, keistiemwaan-keistimewaan dan hadiah-hadiah Ahli-Ahli kami; serta perkhidmatan-perkhidmatan dan produk-produk rakan kongsi-rakan kongsi perniagaan: pelancongan, perbankan dan kewangan, kecantikan dan komestik, hartanah dan pusat beli-belah, hiburan, sukan, muzik, permainan, pengangkutan, automobil, rumah tangga, fesyen & pakaian, runcit, restoran, makanan, minuman, insurans, perjudian, pendidikan, kesihatan dan kesejahteraan, perubatan, budaya & seni, perlindungan alam sekitar, amal, buku dan majalah, rangkaian sosial, teknologi & e-dagang, aplikasi mobil, bayaran mobil, perkhidmatan-perkhidmatan cloud, produk-produk dan perkhidmatan-perkhidmatan media dan konsumer. Sila rujuk kepada "Promosi-Promosi dan Pemasaran Langsung" untuk cara kami mengguna Data bagi tujuan sedemikian.
• Pematuhan undang-undang, peraturan-peraturan, garis panduan-garis panduan, regulasi-regulasi dan/atau permintaan-permintaan yang dikeluarkan oleh pihak-pihak berkuasa kerajaan, mahkamah, penguatkuasa undang-undang atau pihak-pihak berkuasa atau badan-badan pengawalselia lain yang berkenaan. 

(secara kolektif, "Perkhidmatan-Perkhidmatan")

 

 Jenis-Jenis Data yang kami kumpul

Anda mungkin diminta untuk memberi Data seperti, tetapi tidak terhad kepada yang berikut:

1. nama, jantina, tarikh lahir dan butir-butir lain anda yang didokumen pada Kad Pengenalan Pendaftaran Negara ("K/P") atau kad identiti undang-undang lain dan/atau dokumen perjalanan anda;
2. butir-butir perhubungan termasuk tetapi tidak terhad kepada alamat, nombor telefon, nombor telefon mobil dan/atau alamat emel, dll.;
3. maklumat yang telah anda berkongsi dengan operator-operator platform media sosial pihak ketiga (misalnya, nama log masuk akaun, gambar profil, butir-butir perhubungan, dll.); 
4. butir-butir bayaran termasuk tetapi tidak terhad kepada data kad kredit, kad debit dan perbankan elektronik lain, nama dan alamat bil;
5. butir-butir akaun atau data berkenaan dengan Perkhidmatan-Perkhidmatan tersebut yang berdaftar dengan kami termasuk tetapi tidak terhad kepada PIN, nama pengguna atau kata laluan, nombor akaun dan/atau nombor perkhidmatan yang relevan;
6. maklumat khusus peranti seperti model perkakasan, sistem operasi, versi, nombor IMEI dan MAC Address, konfigurasi-konfigurasi tetapan dan konfigurasi perisian dan rangkaian mobil;
7. maklumat mengenai cara anda mengguna Perkhidmatan-Perkhidmatan kami seperti penggunaan rangkaian anda, cara anda mengguna rangkaian kami, dan lokasi anda apabila anda menggunakan Perkhidmatan-Perkhidmatan kami;
8. sejarah kredit dan perkhidmatan anda untuk membolehkan kami menilai kelayakan anda untuk tawaran-tawaran Perkhidmatan-Perkhidmatan kami atau untuk memenuhi permintaan anda bagi pemindahan Perkhidmatan-Perkhidmatan atau akaun anda dengan kami;
9. semua data yang diminta oleh pihak-pihak berkuasa kerajaan, mahkamah-mahkamah, penguatkuasa undang-undang atau pihak-pihak berkuasa lain atau badan-badan pengawalselia yang berkenaan untuk membolehkan kami mematuhi dengan atau berhubungan dengan apa-apa undang-undang, peraturan, regulasi, penghakiman, atau perintah mahkamah (sama ada di dalam atau di luar Hong Kong); dan
10. apa-apa data lain yang mungkin dikehendaki oleh mana-mana ahli Syarikat tersebut dan/atau kontraktor, sub-kontraktor, perantara, ejen, rakan kongsi perniagaan atau wakil, broker, penaja jamin mereka masing-masing dari semasa ke semasa dan yang mana diperlukan untuk penyediaan Perkhidmatan tersebut.
11. jenis-jenis "Data Khas" berikut, supaya kami dapat memperbaiki Perkhidmatan-Perkhidmatan kami dengan selanjutnya dan/atau menyesuaikan jenis maklumat atau kandungan yang kami kemukakan kepada anda dengan lebih baik:

1. umur;
2. jantina dan kaum;
3. status perkahwinan;
4. bulan dan tarikh lahir;
5. pendidikan dan pekerjaan;
6. lingkungan pendapatan bulanan;
7. hobi dan aktiviti masa lapang;
8. Perkhidmatan-Perkhidmatan yang anda telah langgani; dan
9. butir-butir perhubungan, dll.

Pemberian Data yang disebut di atas adalah secara sukarela. Namun, di mana Perkhidmatan yang diminta merupakan suatu Perkhidmatan diperibadikan atau pemberian suatu produk adalah bergantung pada anda memberikan semua Data yang diminta, kegagalan untuk memberi Data yang diminta mungkin menghalang kami daripada memberikan Perkhidmatan-Perkhidmatan tersebut yang tertentu kepada anda.  

 

Cara kami mengumpul Data

Kami mengumpul Data melalui beberapa cara, termasuk tetapi tidak terhad kepada, daripada:

1. anda secara langsung, misalnya, melalui komunikasi-komunikasi kami dengan anda melalui telefon, surat, faks atau emel, apabila anda menghadiri acara-acara kami, melengkapi suatu permohonan atau borang maklum balas pengguna atau perjanjian untuk mana-mana Perkhidmatan-Perkhidmatan kami, atau apabila anda berinteraksi dengan kami melalui laman-laman sesawang, aplikasi-aplikasi mobil atau aplikasi-aplikasi interaksi kami termasuk tetapi tidak terhad kepada Facebook, Twitter, Instagram, dll., atau apabila anda menghubungi kami dengan persoalan atau permintaan, atau semasa perjalanan biasa hubungan perniagaan yang berterusan dengan anda, atau apabila kami dikehendaki dari segi undang-undang untuk berbuat sedemikian;
2. pihak-pihak ketiga seperti rakan kongsi-rakan kongsi perniagaan, atau pelanggan-pelanggan lain, atau wakil-wakil anda dengan persetujuan anda;
3. sumber-sumber tersedia secara awam;
4. rekod-rekod kami mengenai cara anda menggunakan Perkhidmatan-Perkhidmatan kami;
5. lawatan-lawatan anda di laman-laman sesawang atau aplikasi-aplikasi mobil kami (lihat seksyen "Data Privasi Lain" di bawah); dan/atau
6. penyertaan anda dalam tinjauan-tinjauan atau promosi-promosi pemasaran yang kami anjurkan atau dianjur bagi pihak kami, dll.

 

Data Privasi Lain

Untuk melayan keperluan-keperluan dan kegemaran-kegemaran anda dengan lebih baik, peservis-peservis sesawang kami mungkin mengumpul data berkenaan dengan aktiviti laman sesawang, peranti atau aplikasi anda. Kami juga mungkin mengumpul data terkumpul, anonimus, statistik bagi penggunaan peservis supaya kami dapat menampung kelakuan-kelakuan pengguna-pengguna laman-laman sesawang dan aplikasi-aplikasi mobil kami dengan lebih baik. Jenis data ini mungkin termasuk, tetapi tidak terhad kepada:

1. jenis pelayar, versi dan ejen pengguna;
2. sistem operasi;
3. alamat IP (Internet Protocol) dan/atau nama domain;
4. data sambungan, statistik bagi kunjungan laman dan/atau URL rujukan;
5. ID peranti, lokasi dan perhubungan telefon;
6. video yang telah ditonton atau dicari;
7. pautan-pautan atau imej-imej yang ditekan;
8. kuki dan/atau pelayar, data log aplikasi atau peservis sesawang; dan
9. ciri-ciri dan/atau konfigurasi peranti dan perisian.

 

Kuki

Sesetengah laman-laman sesawang kami mengguna kuki atau peralatan pengesan serupa dalam mesin atau peranti anda bagi kami, misalnya, memperibadikan pengalaman pengguna anda dan/atau mengekalkan identiti anda di pelbagai halaman-halaman sesawang dan/atau sesi-sesi Internet. Data ini mungkin termasuk, tetapi tidak terhad kepada, butir-butir log masuk dan pengesahan relevan serta data berkenaan dengan aktiviti-aktiviti anda dan konfigurasi-konfigurasi yang digemar pada peranti anda dan di laman-laman sesawang dan aplikasi-aplikasi mobil kami. Laman sesawang atau aplikasi-aplikasi mobil kami mungkin membenam ciri-ciri pihak ketiga seperti video, peta dan aplikasi-aplikasi media sosial yang memberi anda pengalaman melayar yang lebih baik. Halaman-halaman dengan ciri-ciri terbenam mungkin mengandungi kuki daripada penyedia-penyedia ciri. Sila ambil maklum bahawa kami tidak mengumpul maklumat daripada kuki tersebut dan tidak mengawal penyebaran kuki tersebut. Kuki tersebut atau teknologi serupa dimiliki dan dikawal oleh pihak-pihak ketiga, dan justeru itu pihak-pihak ketiga – dan bukannya Syarikat tersebut – adalah bertanggungjawab untuk penggunaan mereka. Anda patut menyemak laman sesawang pihak ketiga relevan untuk maklumat yang lanjut mengenainya. 

Laman-laman sesawang kami adalah pada mulanya ditetapkan untuk menerima kuki. Anda boleh menarik diri atau memadam kuki sejarah dengan mengubah ketetapan pelayar-pelayar sesawang anda; namun, sekiranya anda berbuat sedemikian, anda mungkin mendapati sesetengah ciri-ciri di laman sesawang dan/atau aplikasi-aplikasi mobil kami tidak berfungsi dengan sewajarnya. (Nota: Mematikan fungsi kuki mungkin mengakibatkan ketidakupayaan mengakses sesetengah bahagian laman-laman sesawang kami dan justeru itu, anda mungkin tidak dapat menikmati Perkhidmatan-Perkhidmatan kami. Sekiranya anda mengguna computer-komputer lain di lokasi-lokasi lain, anda perlu memastikan setiap pelayar adalah diubah untuk memadan kegemaran-kegemaran kuki anda.)

Selain itu, berkenaan dengan apa-apa pautan atau iklan di laman-laman sesawang kami (sekiranya ada), pemiliknya mungkin menetapkan atau mengenalpasti kuki di pelayar anda. Penggunaan kuki oleh pengiklan-pengiklan pihak ketiga atau penyedia-penyedia pengiklanan adalah di luar kawalan kami dan tidak diliputi oleh Kenyataan Polisi Privasi ini, dan sebaliknya polisi-polisi privasi mereka masing-masing.

 

Dasar undang-undang kami untuk mengguna Data anda termasuk cara kami memindah Data anda

Kami mempunyai kepentingan sah dalam mentadbir Perkhidmatan-Perkhidmatan tersebut secara wajar. Tambahan pula, penggunaan Data anda oleh kami mungkin diperlukan untuk pelaksanaan Perkhidmatan-Perkhidmatan yang anda minta. Untuk menyediakan Perkhidmatan-Perkhidmatan yang diminta tersebut, kami mungkin, setakat mana yang dibenarkan di bawah undang-undang dan peraturan-peraturan terpakai, memindah Data anda kepada organisasi-organisasi atau pihak-pihak di luar Syarikat tersebut tetapi yang mempunyai hubungan pemegangan saham atau kontraktual dengan Syarikat tersebut (mungkin berada di dalam atau di luar Malaysia) (secara kolektif, "Organisasi-Organisai"). Pemindahan Data kepada Organisasi-Organisasi tersebut adalah secara ketatnya terhad kepada tujuan untuk membolehkan kami menyediakan Perkhidmatan-Perkhidmatan kami kepada anda tetapi tidak terpakai kepada apa-apa Organisasi-Organisasi yang tidak dimiliki oleh Syarikat tersebut atau yang mana polisi-polisi syarikatnya tidak dikawal oleh Syarikat tersebut serta sesiapa yang dilantik atau dikendali oleh Syarikat tersebut.

Dalam sesetengah keadaan yang dinyatakan di atas, kami mungkin perlu meminta persetujuan anda untuk mengguna Data anda sekiranya diperlukan oleh undang-undang untuk berbuat sedemikian.

Organisasi-Organisasi tersebut membekalkan perkhidmatan-perkhidmatan sokongan kepada perniagaan-perniagaan dan operasi-operasi kami termasuk tetapi tidak terhad kepada yang berikut:

1. pertanyaan pelanggan;
2. operasi mel;
3. fungsi bil dan pemulihan hutang;
4. perkhidmatan teknologi maklumat;
5. perkhidmatan pemasangan, penyelenggaraan dan pembaikian;
6. perkhidmatan pemasaran, pengiklanan dan pemasaran melalui telefon (‘telemarketing’);
7. penyelidikan pasaran;
8. analisis penggunaan dan kelakuan pelanggan;
9. pengurusan proses;
10. tinjauan; dan
11. analisis penggunaan laman sesawang, dll.

Kami mengambil langkah-langkah yang diperlukan untuk memastikan Organisasi-Organisasi tersebut terikat kepada obligasi-obligasi kesulitan dan privasi yang wajar berkenaan dengan perlindungan Data anda dan bahawa mereka mengguna Data anda semata-matanya untuk tujuan tunggal bagi menjalankan perkhidmatan-perkhidmatan yang mana mereka dilantik dan bukannya untuk tujuan-tujuan mereka sendiri ataupun selainnya (termasuk pemasaran langsung).

Tambahan pula, kami mungkin memindah Data anda:

1. kepada wakil diberikuasa anda dan/atau penasihat undang-undang anda apabila diminta oleh anda untuk berbuat sedemikian;
2. bagi tujuan-tujuan menjalankan pentadbiran, pemprosesan bayaran dan/atau pengesahan, operasi sistem tiket, perkhidmatan-perkhidmatan kad keahlian, tawaran-tawaran diskaun/keistimewaan, pengurusan laman sesawang, pembangunan dan penyelenggaraan sistem, sokongan undang-undang dan/atau operasi kepada pihak-pihak berikut:
   • operator rangkaian telekomunikasi;
   • sekutu, pejabat luar negara, pemegang serah hak, penerima pindahan dan wakil kami;
   • penasihat profesional, termasuk akauntan, juruaudit, peguam dan penginsurans kami; dan
   • rakan kongsi perniagaan kami;
3. kepada bank dan pelbagai rakan kongsi perniagaan bagi tujuan penebusan ganjaran dan manfaat-manfaat yang terpakai kepada ahli-ahli program keahlian kami, termasuk tetapi tidak terhad kepada tujuan mendaftar ahli-ahli untuk acara berkaitan dengan program keahlian;
4. kepada pihak berkuasa kerajaan dan kawal selia dan organisasi-organisasi lain, sebagaimana dikehendaki atau diberikuasa oleh undang-undang; dan/atau
5. kepada mana-mana peserta, pemegang serah hak atau penerima pindahan yang dicadangkan atau sebenar bagi semua atau mana-mana bahagian ahli operasi atau perniagaan kami yang relevan. 

 

Promosi-Promosi dan Pemasaran Langsung

Pemasaran mungkin dijalankan melalui pelbagai cara (seperti dalam bentuk surat, selitan/mesej bil, emel, SMS digital, MMS, mesej segera, paparan notifikasi aplikasi, melalui telefon, media sosial atau iklan di laman-laman sesawang atau cara-cara lain).

Kami akan memenuhi setiap permintaan individu untuk tidak menggunakan Datanya bagi tujuan pemasaran. Sekiranya anda tidak ingin menerima komunikasi-komunikasi dan/atau perkhidmatan-perkhidmatan promosi dan pemasaran daripada laman sesawang Syarikat tersebut, anda boleh menarik diri daripada menerimanya dengan mengikuti proses atau arahan tarik diri melanggan yang disediakan dalam komunikasiv tersebut. Anda boleh menyambung semula penerimaan komunikasi-komunikasi dan material-material tersebut (jika anda sebelum ini telah menarik diri daripada menerima material-material dan komunikasi-komunikasi daripada Perkhidmatan-Perkhidmatan yang relevan) dengan membuat permintaan bertulis kepada Pegawai Perlindungan Data kami bersama dengan nama dan nombor akaun perkhidmatan berdaftar anda, nombor telefon atau nama log masuk berdaftar anda (mengikut mana yang berkenaan). 

 

Pemindahan Data ke luar Malaysia

Kadangkala ia mungkin perlu dan/atau cermat untuk kami memindah Data anda ke tempat-tempat di luar Malaysia, misalnya, bagi pencegahan, pengesanan atau siasatan jenayah atau untuk penyimpanan, pemprosesan dan tujuan-tujuan lain yang mana Data dikumpul. Sekiranya kami memindah Data anda ke luar Malaysia, kami akan berbuat sedemikian dalam pematuhan kehendak-kehendak Akta dan apa-apa undang-undang dan peraturan-peraturan lain yang relevan dan terpakai. 

 

Keselamatan Data anda adalah penting kepada kita

Semua usaha yang diperlukan untuk memastikan apa-apa Data yang dipegang oleh kami adalah disimpan di tempat yang terjamin dan selamat dan hanya boleh diakses oleh pekerja-pekerja kami yang diberikuasa atau Organisasi-Organisasi lain yang dirujuk di Kenyataan Polisi Privasi ini. Langkah-langkah keselamatan kami adalah disenaraikan di bawah:

1. Kami tidak akan memegang Data anda lebih lama daripada yang diperlukan untuk memenuhi tujuan-tujuan yang diperihalkan di atas.
2. Kawalan atas kerumitan kata laluan, percubaan semula atau set semula adalah dilaksanakan untuk mencegah kata laluan daripada dijejaskan.
3. Teknologi penyulitan canggih digunakan untuk melindungi keselamatan data peribadi (termasuk nama,[MW1]  nombor telefon, maklumat kad kredit dan rekod-rekod belian) semasa penghantaran melalui laman sesawang atau aplikasi mobil kami. Kami mengambil semua langkah munasabah melalui sistem Secure Socket Layer (SSL) kami untuk melindungi Data anda daripada kehilangan, pemintasan atau akses yang tidak diberikuasa oleh pihak-pihak ketiga.
4. Peservis (Peservis-peservis) kendiri dengan firewall yang telah dikonfigurasi dengan sewajarnya adalah digunakan untuk menyimpan Data.
5. Hanya kakitangan-kakitangan Syarikat tersebut yang dilatih dengan garis panduan-garis panduan dan prosedur-prosedur privasi yang ketat diberikuasa untuk mengakses dan memproses Data.
6. Sistem sekuriti yang tersedia adalah disemak secara kerap.

Apabila kami memindah Data anda kepada Organisasi-Organisasi pihak ketiga, kami memastikan mereka mempunyai langkah keselamatan yang mencukupi, sekiranya bukan setaraf dengan, langkah-langkah keselamatan (yang diperihalkan di atas), untuk menyimpan Data anda dengan selamat dalam pematuhan Akta tersebut dan apa-apa undang-undang dan peratruan-peraturan lain yang terpakai dan relevan berkenaan dengan perlindungan data. Sesetengah entiti-entiti atau seseorang yang kami berkongsi Data anda mungkin memproses Data anda di luar negara. Anda boleh menghubungi kami untuk maklumat yang selanjutnya mengenai perlindungan-perlindungan sedia ada untuk memastikan Data anda dilindungi dengan sewajarnya dalam keadaan-keadaan tersebut.

 

Penyimpanan Data anda

Kami akan menyimpan Data anda selaras dengan polisi-polisi dalaman kami. Polisi-polisi kami adalah dalam pematuhan Ordinan dan GDPR mengikut mana-mana yang berkenaan dan meliputi prinsip-prinsip yang berikut:

(a) Maklumat keahlian yang diberikan oleh anda untuk pendaftaran, dengan data yang boleh kenalpasti secara peribadi dan/atau apa-apa salinannya akan dipadamkan dan/atau dimusnahkan dalam tempoh 6 tahun daripada penerimaan. Maklumat kredit kad akan dimusnahkan dalam tempoh 6 bulan selepas proses bayaran. Sekiranya anda ingin memadam data peribadi anda daripada pangkalan data ahli dan/atau perhubungan kami selepas keluputan keahlian, sila maklumkan kami. 

(b) Data lain hanya akan disimpan selama ia diperlukan untuk memenuhi tujuan-tujuan asal atau yang berkaitan secara langsung dengan tujuan ia dikumpul, melainkan data tersebut juga disimpan untuk mematuhi apa-apa obligasi-obligasi undang-undang, pengawalseliaan atau kontraktual yang terpakai; dan 

(c) Data adalah disingkir daripada system-sistem elektronik, manual atau pemfailan lain berdasarkan kriteria di atas dan prosedur-prosedur dalaman kami. 

 

Pautan

Laman-laman sesawang dan aplikasi-aplikasi mobil kami (sekiranya ada) mungkin mengandungi pautan-pautan ke laman-laman sesawang lain, halaman-halaman sesawang dan aplikasi-aplikasi mobil lain yang dikendali oleh pihak-pihak ketiga. Kami tidak mempunyai kawalan terhadap kandungan laman-laman sesawang, halaman-halaman sesawang dan aplikasi-aplikasi mobil yang dipaut atau cara operator laman-laman sesawang, halaman-halaman sesawang dan aplikasi-aplikasi mobil tersebut mengendali Data anda, dan kami tidak bertanggungjawab terhadap kandungan laman-laman sesawang, halaman-halaman sesawang atau aplikasi-aplikasi mobil pihak ketiga tersebut. Anda patut menyemak polisi privasi laman-laman sesawang, halaman-halaman sesawang dan aplikasi-aplikasi mobil pihak ketiga tersebut untuk memahami cara Data anda mungkin digunakan oleh pihak ketiga tersebut. Syarikat tersebut tidak bertanggungjawab dari segi undang-undang atau sebaliknya untuk aktiviti-akitiviti, polisi-polisi privasi atau tahap-tahap pematuhan pihak-pihak ketiga tersebut, mahupun Syarikat tersebut mengendors amalan-amalan dan kandungan apa-apa laman-laman sesawang pihak ketiga.

 

Hak anda untuk mengakses, membetul dan memadam Data

Kami mengambil semua langkah pencegahan munasabah untuk memastikan Data yang dikumpul, diguna dan dipindah oleh kami adalah tepat, lengkap dan dikemaskini. Namun, ketepatan Data sebahagian besarnya bergantung pada Data yang dibekal oleh anda. Anda berhak untuk meminta akses kepada, dan pembetulan, Data anda dan kami menyaran anda:

(a) Memaklumkan kami sekiranya terdapat sebarang kesilapan dalam Data anda; dan

(b) Mengemaskini kami mengenai apa-apa perubahan kepada Data anda.

Sekiranya anda ingin akses atau meminda apa-apa Data anda yang kami pegang, atau meminta kami memadam apa-apa maklumat anda yang tidak diperlukan untuk pemberian Perkhidmatan-Pekhidmatan kami, anda boleh menghubungi kami dalam cara yang dibentangkan di bawah seksyen "Hubungi Kami". Perkhidmatan ini adalah percuma.  

Anda boleh menggunakan hak akses dan pembetulan anda dengan menulis kepada Pegawai Perlindungan Data kami di butir-butir yang dinyatakan di seksyen “Hubungi Kami” di bawah. Perkhidmatan ini adalah percuma.  

Berkenaan dengan hak akses dan/atau pembetulan Data anda, kami merizabkan hak kami untuk menolak permintaan anda untuk mengakses dan/atau membuat sebarang pembetulan kepada data peribadi anda atas sebab-sebab yang dibenarkan di bawah undang-undang. Dalam keadaan tersebut, kami akan memaklum anda sebab-sebab tersebut. 

Anda boleh menolak berkongsi Data dengan kami dan/atau menarik balik apa-apa persetujuan yang anda mungkin telah berikan, dan dalam kes tersebut, kami mungkin tidak dapat memberi kamu sesetengah Perkhidmatan-Perkhidmatan tersebut. 

Pada bila-bila masa, anda boleh membantah kami memegang atau memproses Data anda, atas alasan-alasan yang sah, kecuali dan melainkan dibenarkan oleh undang-undang terpakai.

 

Data Sensitif

Kecuali dikehendaki atau diminta secara khusus oleh kami, sila jangan hantar atau terbit apa-apa data peribadi sensitif (misalnya, kandungan-kandungan berhubungan dengan bangsa, pandangan-pandangan politik, agama atau kepercayaan lain, rekod kesihatan, rekod jenayah atau keahlian kamar, dll.) kepada kami atau melalui laman-laman sesawang atau aplikasi-aplikasi mobil kami. Sekiranya kami menghendaki atau meminta pemberian data peribadi sensitif secara khusus, kami mesti memperolehi persetujuan nyata terdahulu anda. 

 

Keselamatan Data anda adalah penting kepada kita

Semua usaha yang diperlukan telah diambil untuk memastikan apa-apa Data yang dipegang oleh kami adalah disimpan di tempat yang terjamin dan selamat dan hanya boleh diakses oleh pekerja-pekerja kami yang diberikuasa atau Organisasi-Organisasi lain yang dirujuk dalam Kenyataan Polisi Privasi ini. Namun, tiada penghantaran data di Internet boleh dijamin 100% selamat. Maka, kami tidak boleh berjanji atau menjamin keselamatan apa-apa data dan/atau maklumat peribadi yang anda hantar kepada kami dan anda melakukannya atas risiko sendiri.”  

 

Sesetengah ciri-ciri langkah-langkah keselamatan kami yang sedia ada dalam melindungi dan memelihara Data anda adalah disenaraikan di bawah…

1. Menyemak tampalan-tamplan sekuriti (‘security patches’) daripada rakan kongsi hos secara kerap.
2. Data pengguna sensitif, nombor mobil, nama ahli, kata laluan adalah disulitkan.
3. Penghantaran Data menggunakan protocol selamat, SSL.
4. Firewall tersedia ada dengan pemakaian peraturan-peraturan polisi yang wajar.
5. Pengaksesan sistem oleh kakitangan yang diberikuasa sahaja. 
6. Kami menggunakan rakan kongsi bayaran pematuhan PCI untuk transaksi-transaksi bayaran.

 

Sesetengah entiti atau seseorang yang kami berkongsi Data anda mungkin memproses Data anda di luar negara. Anda boleh menghubungi kami untuk maklumat lanjut mengenai langkah-langkah keselamatan sedia ada untuk memastikan Data anda dilindungi secara wajar dalam keadaan-keadaan tersebut.

 

Hubungi kami

Bagi semua isu dan pertanyaan mengenai Kenyataan Polisi Privasi ini serta pematuhan kami dengan obligasi-obligasi kami di bawah Akta tersebut dan apa-apa undang-undang dan peraturan-peraturan lain yang relevan dan terpakai, dan apa-apa permintaan untuk akses kepada, pembetulan atau pemadaman Data anda, sila hubungi kami atau hantar permintaan bertulis anda ke:

Emperor Cinemas Limited

20/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong

Untuk Perhatian: Data Protection Officer

atau melalui emel kepada enquiry@emperorcinemas.com

 

Untuk membangkitkan isu mengenai pengendalian Data anda oleh kami, sila hubungi kami untuk membolehkan kami membantu anda dalam menyelesai isu anda. 

Kenyataan Polisi Privasi ini mungkin dipinda dari semasa ke semasa selaras dengan undang-undang dan peraturan-peraturan terpakai dan pemprosesan semua Data akan tertakluk kepada versi Kenyataan Polisi Privasi ini yang terbaru, tersedia di laman sesawang kami. Sila lawati laman sesawang secara kerap untuk kemaskini mengenai Kenyataan Polisi Privasi kami. Sekiranya terdapat sebarang percanggahan antara versi Inggeris Kenyataan Polisi Privasi ini dan versi bahasa lain, versi Inggeris hendaklah terpakai.

Kami memastikan kenyataan polisi privasi kami disemak secara kerap. Kenyataan polisi privasi ini terakhir dikemaskini dalam bulan Julai 2020.